Cancellation conditions
The price of the first night will be charged 24 hours prior to check-in.
At any time the USER can discontinue the requested or contracted services, unless he/she does not cancel the reservation in a period of more than 1 days prior to, or does not appear on the date of, the reservation.
The reservations (except those in which the contrary is indicated, or group reservations) can be cancelled without any cost up to 1 days before the date of arrival. After that time, one night of expenses for the reserved room will be charged.
In order to proceed to the cancellation of your reservation, access the website www.royalplaza.es. Then click on 'Reservations'.
Next, click on 'See reservation'. Enter your e-mail and your user name. The reservation made will appear.
Next, click on the option 'Eliminate'. A message will appear asking if you really wish to eliminate the reservation made. Select 'Accept'. Then the list will appear empty.
After the cancellation of your reservation through the website, you will receive an e-mail confirming the cancellation of the reservation. In order to know our Personal Information Protection Policy, you can read it in point 7 of these conditions or else click here.
Cancellation penalty
- Cancelling booking from 2025-10-05T00:00 at 00:00 will have a penalty of 185
Booking conditions
GENERAL CONTRACTING CONDITIONS:
Dear Client,
The processing of an on-line reservation through the website www.royalplaza.es implies that you are contracting a tourist lodging reservation, and it likewise implies the express acceptance of each and every one of the general conditions that are considered an integral part of the reservation and that are back by the specific applicable legislation.
OWNERSHIP OF THE RESERVATION SYSTEM OF THE WEBSITE www.royalplaza.es:
The owner of the on-line reservation system of the website www.royalplaza.es is Vyra, S.A. (hereinafter HOTEL ROYAL PLAZA), holder of Fiscal Identification Code (CIF): A-07.073.109, with Registered Offices at C/ Pedro Francés, 27-29. 07800 Ibiza, Balearic Islands. Companies' Registry of the Balearic Islands, folio 50, of the volume 358 of the archive, book 287 of the 3rd section on Companies, page no. 6,648, 5th entry.
The use of the on-line reservation system by the visitor, hereinafter the USER (understanding as user the person who uses the reservation system of the website www.royalplaza.es) means that the USER assumes without any type of limitation the obligations set forth in these "General Contracting Conditions" (hereinafter "CONDITIONS" and the Conditions for use established in the Legal Notice).
The USER declares that he/she is of full age (that is, is at least 18 years of age) and has the legal capacity necessary to be bound by this agreement and to make a reservation according to the CONDITIONS established herein, that he/she expressly comprehends, understands and accepts in their entirety.
Therefore, the USER declares that all the information supplied by him/her to access this website and while using the reservation system, is true, complete and exact and promises to keep it up to date.
PRICES:
The prices applicable to the services are those that appear at the time of making the reservation and that can be verified prior to making it through the "Reservation" section, subsection "Rates"; they include the VAT and the rates are expressed in Euros.
The valid prices, except for typographical or computer error, can vary without prior notice, not being reflected in the reservations made until the moment of the change. The prices that appear on the page may be different from those informed by telephone or other means. In the months of June, July, August and September a one-night deposit will be charged. The rest of the year, that credit card data will only be used to guarantee the reservation, and no charge will be made unless the client does not appear or does not cancel his/her reservation in a period of more than 7 days. In these cases one night will be charged.
SERVICES INCLUDED IN THE RESERVATION:
The price of the reservation includes lodging and the regime chosen for it: lodging and breakfast, half board or only lodging.
It does not include any other optional extra service or any other service that does not show expressly contracted through the website www.royalplaza.es.
The availability and the price of requests for special services such as the need of a crib, supplemental bed, etc., that was not included in the calculation of the online reservation, will be pending confirmation by the hotel.
As a general rule and unless otherwise agreed expressly, the rooms will be used from 15:00 hours of the day of arrival and must be left free before 12:00 hours of the day of departure.
Upon making the reservation, the client is fully and exclusively responsible for the accuracy and veracity of all the information that he/she records. Verification of inaccuracy could provoke the annulment of the reservation.
Client's rights:
- Any information provided to the client shall have a binding nature for the offeror under the terms established by consumer protection laws.
- Any user of the tourism services has the right for the goods and services that he/she acquires to be of the category and contracted legal requirements or of the quality that is in direct proportion to the category of the tourism establishment.
- All the establishments have the obligation to have at the client's disposal the claim book in which to record his/her complaints. In order to formulate a complaint, ask for the corresponding form, fill it out with your personal information and indicate clearly the reason for the complaint.
Duties of the client: In the use of the contracted tourism services, each user has the following obligations:
- To pay the price of the contracted services, without the presentation of a complaint or claim exempting him/her from this obligation.
- To comply with the particular rules of the hotel establishment whose services the client uses.
- To observe the rules of hygiene, good manners and customs towards the other users and towards the hotel staff that provides the service.
PRIVACY POLICY:
In compliance with the Organic Law 15/1999 of 13 December, on the protection of personal information (hereinafter the LOPD), VYRA S.A. (hereinafter HOTEL RESIDENCIA ROYAL PLAZA) informs you that the information compiled in the online reservation process and through the section "contact" will be introduced in an automated file whose owner is VYRA S.A., Registered Offices at C/ Pere Francés, number 27-29. 07800 Ibiza, Balearic Islands. Companies Registry of the Balearic Islands, folio 50, of volume 358 of the archive, book 287 of the 3rdsection on Companies, page no. 6,648, 5thentry, with CIF A-07073109, is the owner company of the website www.royalplaza.es.
HOTEL ROYAL PLAZA guarantees you the confidentiality of your personal information, as well as the use of the security measures, through technical and human means, as set forth in the Spanish regulations on the protection of data; necessary measures that guarantee the security of the information and avoid their alteration, loss, processing or unauthorized access, given the state of the technology, the nature of the stored information and the risks to which they are exposed.
By using the online reservation system, upon being registered as a user, and by filling out his/her information in the "Contact" section, the client authorizes the HOTEL ROYAL PLAZA to perform the automated processing of the personal information supplied, for the purpose of commercial management, in the case of requests for information or reservations.
No information that you provide to us will be shared with an organization or company outside the HOTEL ROYAL PLAZA.
HOTEL ROYAL PLAZA can reveal to the competent Public Authorities the personal information that it has, always following an official request according to the Law.
The user or natural person that represents the user can exercise his/her rights of access, rectification, cancellation or opposition to the personal information, recognized under the Organic Law 15/1999 by writing to the postal address of the manager of the files at Hotel Royal Plaza, C/ Pere Francés, número 27-29. 07800. Ibiza. Balearic Islands. Spain - Tel.: 971 310 000 / - Fax.: 971 314 095. e-mail: hotel@royalplaza.es
The general purpose of the collection of information is to provide the services offered through this website. Listed below are the specific purposes of the data collection:
- Information obtained through the online reservation process (after registering as user) or reservations by e-mail and through the "Contact" section. This collection is carried out for the purpose of proceeding to make the requested reservation and in general to make an offer of products and services in a personalized manner and to manage any request made by the users.
- E-mail. Pursuant to the Law 34/2002 on Information Society Services and Electronic Commerce, HOTEL ROYAL PLAZA informs you that your e-mail address will be incorporated to a distribution list for the purpose of proceeding to the sending of information, news, as well as for the realization of promotional and advertising activities of HOTEL ROYAL PLAZA.
The user can revoke at any time the consent given by sending an e-mail to: hotel@royalplaza.es
If you include, on any of the forms in the website, personal information owned by third parties, prior to their inclusion, you must obtain their consent and inform them of the points described above.
Unless otherwise specifically established, it will be considered necessary to fill out all the information required on the firms. The obligatory information necessary for the acceptance of users is marked with an asterisk "*". In the case of not supplying all of the information deemed as necessary, Hotel Royal Plaza may not, depending on the case, register the user, or else deny the specific service requested.
The user must fill out the forms with true, accurate, complete and updated information, being liable for the damage and losses caused by the defective filling out of the forms with false, inaccurate, incomplete or out-of-date information.
If you are a minor, it is required that you have the prior consent of your parents or guardians before proceeding to the inclusion of your personal information in the forms of the website.
USE OF COOKIES:
HOTEL ROYAL PLAZA informs the users, through this notice, that it uses cookies when the user navigates through the different screens of the website.
Cookies are small files used by the company that are stored in the user's hard drive but that cannot read the data contained in it or read the cookie files created by other suppliers. Nevertheless, the user can impede the generation of cookies by means of selecting the corresponding option in its navigating program.
NOTIFICATION AND ADVANCE NOTICES:
Any notification or advance notice by any of the parties must be sent by any method that reasonably allows believing that this information has arrived safely, if possible by means of e-mail.
The notifications that the user or acquirer sends to HOTEL ROYAL PLAZA, can be sent to the following address: hotel@royalplaza.es
INVALIDITY AND PARTIAL NULLITY:
Should one or several of the clauses included in these general conditions be declared totally or partially void or inapplicable (in its entirety or in part) by any Court, Tribunal or competent administrative organization, this nullity or inapplicability will not affect the other general conditions or the conditions for use, which will preserve all their validity.
APPLICABLE LEGAL SYSTEM AND JURISDICTION:
The website of HOTEL ROYAL PLAZA is governed by Spanish legislation and is under the jurisdiction of the Judges and Courts of Spain.
In general, the relations between HOTEL ROYAL PLAZA and its users and clients, derived from the contracting of the products and services contained in this website or in the conditions established for the proper use thereof, will be governed by Spanish laws and under the jurisdiction of the Courts of Ibiza, with express waiver of the jurisdiction that might correspond to them.
PETS : Pets are not allowed.
Minors : Minors under 18 years of age are not allowed to stay unless accompanied by an adult family member.
